1. Introduction
The PTSP OADABU mobile application ("the App") is developed by the Ministry of Religious Affairs in Gorontalo City to provide integrated religious administrative services to citizens through a single platform.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. We are committed to protecting your privacy and handling your data in compliance with Indonesia's Personal Data Protection Law (UU PDP) and Google Play requirements.
The App features direct WhatsApp integration for service applications, allowing users to submit service requests directly through WhatsApp after reviewing requirements in the app.
5. WhatsApp Service Integration
Service Application via WhatsApp
The App provides a direct WhatsApp service channel for submitting service applications. This feature allows you to:
Browse Services
Explore available religious services and their requirements within the App
Review Requirements
Access detailed information about required documents for each service
Initiate WhatsApp Chat
Start a conversation with our service officers directly through WhatsApp
Submit Application
Send required documents and complete your application via WhatsApp
Data Handling in WhatsApp Service
When you use the WhatsApp service:
Personal Information
You may share personal information directly with our officers via WhatsApp to process your service application
Document Sharing
Required documents are shared directly through WhatsApp for service processing
Data Storage
Information shared via WhatsApp is transferred to our secure government systems for processing and storage
WhatsApp Privacy Notice
WhatsApp is a third-party service provided by Meta Platforms, Inc. When you use WhatsApp to communicate with us, your communications are subject to WhatsApp's privacy policy. We only use WhatsApp as a communication channel and do not control WhatsApp's data practices.
9. Contact Us
For any questions regarding this Privacy Policy or our data practices, please contact:
Phone Number
+62 811-4330-2000
Available during office hours (8:00 AM - 4:00 PM WITA, Monday-Friday)
WhatsApp Service
+62 811-4330-2000Available 8:00 AM - 8:00 PM (Monday-Saturday)
Email Address
gorontalokota@kemenag.go.id
Response within 1-2 business days
Office Address
Ministry of Religious Affairs Office
Jl. Arif Rahman Hakim 22, Gorontalo City